I. INTRODUCTION
Welcome to https://essences.bg (the "Website" or the "Site"), which is owned and operated by JPV Middendorf OOD and is available worldwide.
By using this website, you acknowledge and agree that you are at least 18 years old of age and that you are bound by these General Terms and Conditions. Please, read these General Terms and Conditions carefully before using this website and in case you have any questions, please contact us at +359 879 469 997.
If you do not agree with any of the clauses of these General Terms and Conditions, you should immediately cease using this website.
II. PURPOSE AND SCOPE OF THE GENERAL TERMS AND CONDITIONS
1.1 These General Terms and Conditions have been drawn up by and are intended to regulate the relationship between "JPV Middendorf" Ltd., registered with the Bulgarian Registry Agency - Bulstat: 203762627, headquarters based in Nikolovo, 7057, 4 "Vit" Street, phone: +359 879 469 997, e-mail: contact@essences.bg, and website: https://essences.bg, hereinafter referred to as "the Supplier", and the users of the Website hereinafter referred to as "User/s". Other documents that govern the relationship between the Supplier and the Users in relation to the use of this website are the Privacy Policy and the Cookie Policy.
1.2 These General Terms and Conditions come into effect immediately from the moment the User first lands on this Website. The General Terms and Conditions are binding upon the User from the moment the User lands on any page of this Website and apply for the whole time the User spends on the Website, right until they cease using the Website. The User acknowledges and agrees that they will use the Website and all its content lawfully and ethically, following the clauses specified in these General Terms and Conditions.
III. DEFINITIONS.
2.1 About these General Terms and Conditions:
a/ The Supplier is "JPV Middendorf" OOD;
b/ User(s) is/are:
- visitors to the website https://essences.bg;
- the person who purchases or has the intent to purchase goods from the Supplier's online store.
c/ Contact form is an online form, which when filled out and submitted is a prerequisite for initiation of communication.
d/ Newsletter subscription is the inclusion of the User's e-mail address in a list to which e-mail is sent with up-to-date information about the goods offered by the Supplier (available only to Users with a registered profile or to Users who have placed an order).
2.2 These General Terms and Conditions provide information to Users regarding:
- The Supplier;
- The Subject of the General Terms and Conditions;
- The Website;
- The provisions under which a user profile is registered on the website;
- Ordering of goods;
- Prices and payment methods;
- Withdrawals;
- Delivery;
- Refusal of delivery. Complaints;
- Return of goods;
- Refunds;
- Force majeure circumstances;
- Rights and obligations of the Users;
- Rights and obligations of the Supplier;
- Processing of personal data;
- Limitation of liability;
- Links to third-party sites;
- Newsletter subscription;
- Intellectual property rights;
- Final provisions.
IV. The Supplier
1. Legal Name of the Supplier: "JPV Middendorf" OOD.
2. Headquarters: Nikolovo, 7057, 4 "Vit" street.
3. Phone: +359 879 469 997, e-mail: contact@essences.bg.
4. Registration: "JPV Middendorf" Ltd. is a commercial company registered with the Bulgarian National Registration Agency with EIC: 203762627. The company is also registered under VAT.
SUPERVISORY AUTHORITIES:
1. Commission for the Protection of Personal Data
Address: Sofia, "Prof. Tsvetan Lazarov" No. 2, phone: 02/91-53-519, fax: 02/91-53-525, Email: kzld@government.bg, kzld@cpdp.bg, Website: www.cpdp.bg
2. Commission for Consumer Protection
Address: 1000 Sofia, Slaveykov Sq. No. 4A, fl.3, 4, and 6, phone: 02/933 0565, fax: 02 / 988 42 18, hotline: 0700 111 22, Email: info@kzp.bg, Website: www.kzp.bg
V. SUBJECT OF THE GENERAL TERMS AND CONDITIONS
4.1 The Supplier is the lawful owner of the website https://essences-bulgaria.com, which contains detailed information about the goods offered by the Supplier to the Users.
4.2 The Supplier requires the User to interact with the Website by the provisions described in these General Terms and Conditions.
4.3 The Supplier fully guarantees the rights of the Users provided by the law. The Supplier also guarantees that they will act in good faith and accordance with the best-established business practices.
VI. The WEBSITE
5.1 The website is an electronic store offering cosmetic products (essential oils, base oils, floral waters, and others), honey, and other products. It is created by the Supplier to provide a comprehensive description of the items that are sold through the Site and to serve as a means of contact with the Supplier, in case the User wants to purchase any of the goods offered on the Website. Users who have created a profile or who have placed an order through the Site are also offered to receive marketing messages (a newsletter).
5.2 For each item sold through the Site, the Supplier has provided an individual page with a detailed description of the item.
5.3 The Website provides detailed information on:
- The Supplier;
- All types of goods that the Supplier offers to the Users;
- Contact information of the Supplier.
5.4 Services
Users can use the Website to:
- view content on the Website;
- create a user account;
- purchase goods offered by the Supplier remotely through the Supplier's electronic store;
- make payments for the goods purchased from the electronic store;
- post comments and reviews about any purchased goods;
- receive information about new goods offered by the Supplier.
5.5 The Supplier offers for remote sale the goods specified in the electronic store.
5.6 The Supplier provides detailed information to the Users about each product offered for sale in the electronic store.
VII. REGISTRATION
6.1 The services offered through the Website are intended and made available to Users who are of legal age. By accepting these General Terms and Conditions, the User acknowledges and agrees that they comply with the provisions stipulated in these General Terms and Conditions.
6.2 Registration on the Website is voluntary and free of charge. Registered accounts enable Users to remotely purchase goods offered on the Supplier’s electronic store, and to also use all services, including receiving marketing communication. To register on the Website, the User has to press a button located in the top-right corner of the screen (an arrow icon) and fill out a registration form. The latter requires the User's first and last name, current address, telephone number, e-mail address, and password. At the time of registration, Users can agree to subscribe and receive newsletters.
6.3 After entering the required information, the User must check the box that he agrees with the General Terms and Conditions and the Privacy Policy, and they have to press the "Register" button (colored in green and located below the registration form). The User has the option to check a box and confirm that they agree to receive marketing messages (newsletter subscription). The User is responsible for the protection of their password, as well as for all actions that are carried out by them or a third party through their account. The Supplier shall not be found liable if a third party takes advantage of the User's profile.
6.4 After completing the form and pressing the "Registration" button, the User receives an e-mail from the Supplier to the e-mail address specified on the registration form, to verify the e-mail address for the account. The email sent to the User contains a confirmational link. By clicking on the confirmational link, the registration is completed, a user account is created on the Website, and an agreement for registration of the account is made. The created account is accessed by entering an e-mail address and a password. Once the User registers a user profile, the User can access their user account, add an address and phone number, and make changes to the personal data.
6.5 The Website does not accept one e-mail address for more than one user account.
6.6 The User confirms that the information provided during the registration process is correct. The Supplier is not responsible for typographical errors, as well as for falsely presented information, or for information that is presented misleadingly. The User is responsible for updating and correcting outdated or inaccurate data within 7 days of such an event. The User is responsible for all actions performed through their registered account. The User must notify the Supplier in case of suspicion or acknowledgment of illegal access to their account.
6.7 The Supplier has the right to reject a request to register a user account or deny access to the services offered on the Website if the User provides or the Supplier suspects that the User has provided incomplete false or inaccurate information. The Supplier has the right to close/delete the created user account, if and at its discretion if data is made available by a competent state authority that illegal actions are or have been carried out through the registered user account.
6.8 In the case of an online order being made from a registered user account and a subsequent deletion of the account occurring, the order remains valid and is subject to fulfillment.
VIII. PURCHASES
7.1 No registration is required to use the Website. Purchases can be made online 24 hours a day, seven days a week.
7.2 Users can purchase the goods they want from the electronic store by logging into their already registered user account. In addition, goods can be purchased without the User having to register an account.
7.3 Purchases by Users through their registered user account: To place an order through the electronic shop, Users who have a registered account need to log in to their account, select a product they want to purchase, and press the "Add to cart" button, which is colored green and is located below the price of the selected item. By clicking the "Add to cart" button, the User is redirected to the "My Cart/Order" page, where they will be able to see the product selected by the User, the selected quantity, and the price of the product. On the right side of the screen, the User has to select a method of delivery and a method of payment (through the drop-down menu). Once the User selects a method of delivery, data related to the cost of the delivery and the final amount which the User must pay is displayed on the bottom of the screen. Below the information about the ordered goods, the User must fill out their personal data for invoicing purposes, provided that data differs from the one used for the creation of the account - first and last name, telephone number, and e-mail address are filled out automatically. The User has to indicate their city and delivery address (the delivery address should be consistent with the method of delivery). After filling in all the fields, the User should press the "Order" button, which is colored green and located at the bottom of the page.
7.4 It is assumed that when an online order is made from a registered user account, the User who made it is the one who registered the account.
7.5 Purchases from Users who do not have a registered user account. To place an order from the e-store, Users who do not have a registered account must select a product they wish to purchase from the e-store, and press the "Add to cart" button, which is colored green and located below the price of the selected item. By pressing the "Add to cart" button, the User will be redirected to the "My Cart/Order" page, where they will see the product selected by the User, the selected quantity, and the price of the product. On the right side of the screen, the User should select a method of delivery and a method of payment (from a drop-down menu). Once the User has chosen their method of delivery, data related to the price of delivery and the final amount that the User has to pay will be displayed at the bottom of the page. Under the information about the ordered goods, the User should fill in their personal data - the name, phone number, e-mail address, city, and delivery address. To complete their purchase, the User must agree to the General Terms and Conditions and the Privacy Policy and has the option to choose to subscribe to a newsletter. After filling in all the fields, the User should press the "Order" button, which is colored green and located at the bottom of the page.
7.6 The Supplier confirms the purchase by sending an e-mail to the e-mail address specified by the User. The confirmation e-mail contains information about the order number, date and time of the order, the ordered goods, quantity, and the final price that the User has to pay. The confirmation e-mail is considered a conclusion of the remote sale of goods. The confirmation sent by the Supplier to the User is considered to have entered into force when it was sent to the electronic address specified by the User, even though the e-mail sent might not have reached the User.
7.7 The Supplier has the right to cancel orders when the Supplier has the reason to believe there is incorrect data. The Supplier notifies the Users of missing data or incorrect data, and if it does not receive complete and correct data within 36 hours, the Supplier cancels the order.
IX. PRICES AND PAYMENT METHODS
8.1 The prices of the goods offered for sale in the Supplier's electronic store are indicated in USD, EUR, and GBP. The indicated prices are for a single quantity and do not include the costs for delivery of the ordered goods.
8.2 Payments for the ordered goods can be made in one of the following ways:
- payment by bank transfer to the specified bank account of the Supplier;
- credit/debit card payment;
- cash on delivery (Bulgaria only);
- Stripe;
8.3 The User pays for the ordered goods in advance through the electronic store, except for the cases in which the payment is made by bank transfer or cash on delivery (available only in Bulgaria). If a currency exchange is needed, the payment amount will be calculated according to the exchange rate of the card issuer on the sale day.
X. DELIVERY
9.1 The Supplier delivers the goods ordered by the User to the address specified by the User. The Supplier can also deliver the goods ordered by the User to an office of the courier company, in case the User has chosen this method of delivery (available only in Bulgaria). The Supplier also delivers the ordered goods worldwide with the help of courier companies selected by the Supplier. Delivery is free of charge for goods worth over BGN 50 (only in Bulgaria). The delivery price for goods worth up to BGN 50 is visualized upon placing an order.
9.2 If the delivery is outside the borders of the European Union, there might be import duty fees, which are paid after the goods reach the delivery country. Any such import duties and taxes, as well as fees collected for customs clearance, shall be paid by the User. Users are advised to inform themselves in advance about such eventual charges.
9.3 Delivery times:
- Purchases placed before noon will be sent on the same day;
- Purchases placed after noon will be sent on the next working day.
9.4 Purchases within Bulgaria:
- Delivery takes between 1-3 working days;
- Exception – purchases placed during weekends and public holidays take to 5 working days to be delivered.
9.5 Purchases outside Bulgaria take between 1 and 21 working days to be delivered:
The specified delivery times may be temporarily changed in connection with the measures and restrictions taken due to COVID-19.
9.6 If the goods ordered by the User are not available, the Supplier shall notify the User within 5 working days after receiving the order and refund the amount paid by the User within 14 days. The Supplier shall not be held liable for running out of the quantities of any given product.
9.7 If the purchased goods haven’t been delivered for more than 30, the User demands from the Supplier that the delivery and handover of the goods be carried out within an additional period, agreed on depending on the current circumstances. If the Supplier does not deliver and hand over the goods within this additionally set time frame, the User has the right to cancel their contract/purchase and the Supplier must refund the amount paid by the User.
9.8 Orders sent to a courier company office will be held at the courier's office for no more than ten days. After the expiration of this period, the Supplier has the right to cancel the order by notifying the User within seven days.
9.9 For purchases delivered to the User’s address, the goods are handed over and released to the User after a signature by the User. Along with the purchased goods, the User receives their original invoice (if the User has requested one), the receipt, and the bill of lading. If the goods cannot be received by the User, the Supplier contacts the User by telephone and the goods are delivered to a designated person, exclusively specified by the User. The User must indicate the name of the person who will receive the purchase, further contact information (if needed), and relationship with the User. If the goods cannot be delivered at the first attempt, the courier shall leave a notice, which contains a contact phone number that the User should use within 3 working days to arrange a new delivery date.
If the User does not reach the courier within the next 3 working days, the goods will be stored at the office of the courier for ten days. After 10 days, the order will be considered canceled and the goods will be returned to the Supplier.
The Supplier shall notify the User of the return of the goods within seven days of the cancellation of the order.
9.10 In case the delivery was not successful at the first attempt, and the User failed to arrange a second date for delivery, the courier might impose a "warehousing" surcharge for each day of storage.
XI. REFUSAL OF DELIVERY. CLAIMS.
10.1 Upon delivery of the purchased goods, the User can refuse to receive them in the presence of the courier in the following cases:
- the price of the goods is not the same one as indicated in the electronic store for cash on delivery purchases;
- the delivered product is different from the one ordered.
In case of refusal to receive the goods for any of the listed reasons, the User signs a protocol in the presence of the courier, which describes the reason for the refusal and immediately informs the Supplier about their refusal at +359 879 469 997 or via email to contact@essences.bg. If the User refuses to receive the delivered goods outside of the reasons described above, the right to refusal is waived and the User is obliged to pay the costs for delivery and return of the goods.
10.2 If the delivered product/s is/are different from the one ordered by the User, the latter may choose to be refunded or to have the product replaced with the product/s that they ordered, in which case the Supplier will bear the delivery costs.
XII. RETURN OF GOODS.
11.1 According to Art. 50, item 1 of the Consumer Protection Act, the User has the right to withdraw from the distance contract without giving a reason, paying a penalty, and paying for the goods, except for delivery costs if they have chosen a different than the standard shipping method.
The User has to pay the delivery fee for returning the goods and they have to return the goods within 14 days from the day they have received the goods.
11.2 The User is obliged to return the unwanted goods in the condition they were at the time of delivery. The Supplier will not accept back goods that have been used, repaired, or damaged. The internal and external integrity of the received goods must be intact.
11.3 The User is obliged to return the goods in the original packaging and with intact tags, and any other papers that might have accompanied the products.
11.4 Goods must be returned to the following address: 87, Aleksandrovska Street, Ruse, 7000, Bulgaria.
11.5 To exercise the right of withdrawal, the User must use the following form:
STANDARD FORM FOR EXERCISE RIGHT OF WITHDRAWAL
To: JP Middendorf Ltd.
Delivery address: 87, Aleksandrovska Street, Ruse, 7000, Bulgaria
I hereby inform you that I am withdrawing from my contract for the purchase of the following goods:
Product name and Amount
The purchase was made on ............................................ and has order number …………………………….………..
The goods were received on ...........................................
Name of the User/Buyer: ...............................................................................................................................
Address of the User: …………………………………………………………………………………………………………………………………
Bank account for refunds in case the amount was paid by bank transfer or cash on delivery:
IBAN: ……………………………………………………………………………………………………………………………………
BIC: …………………………………………...
Holder: …………………………………………………………………………………………………………………….………….
In case the purchase was paid by card, the amount will be refunded to the card from which the User has made the payment.
Signature of the User: ……………………………
Date: …………………………………
11.6 After completing the above form and only if the provisions under Art. 11.2 of these General Terms and Conditions are fulfilled, the User may send the form together with the goods to the entity specified in Art. 11.5.
11.7 The User is responsible for safely returning the goods and bears the cost for damage or loss in case any of it occurs during the delivery process back to the Supplier is completed. All costs related to delivery or coming from damage or loss are covered by the sender/User.
11.8 The Supplier reserves the right to refuse to accept the returned goods in case the Supplier finds that the product/s integrity has been violated.
XIII. REFUNDS.
12.1 The User has the right to withdraw their purchase within 14 days from the date of the delivery of the goods. Then the Supplier has to refund the User within 14 days from the date an official request and withdrawal was sent to the Supplier (along with the goods). Additionally, the Supplier has the right to postpone the refund until the goods are returned or until evidence that the goods have been sent to the Supplier has been presented to the Supplier.
12.3 In case the purchase was paid by card, the refund will be made to the card from which the User made the payment.
12.4 In case the amount was paid by bank transfer, the amount will be paid to a personal bank account specified by the User. The Supplier is not responsible for an incorrectly specified bank account by the User.
12.5 In case the purchase was paid by cash on delivery, the amount will be paid to a personal bank account specified by the User. The Supplier is not responsible for an incorrectly specified bank account by the User.
12.6 The Supplier notifies the User by e-mail about the refund.
XIV. FORCE MAJEURE CIRCUMSTANCES
13.1 The Supplier shall not be held liable for total or partial non-delivery, including for delay in delivery or defect and/or damage to goods if it is due to "force majeure". "Force majeure" means a circumstance (event) of an extraordinary nature that has occurred after the conclusion of the contract, that could not have been foreseen and did not depend on the will of the parties involved in the transactions. Such events include and are not limited to fire, accidents, military actions, natural disasters - storms, torrential rains, floods, hail, earthquakes, icing, drought, landslides, etc., embargoes, government bans, strikes, riots, etc.
13.2 If the Supplier is unable to fulfill its obligations due to a force majeure event, the Supplier must notify the User in writing within 10 days of the event. The Supplier shall also inform the User about the potential period that the force majeure might take.
XV. RIGHTS, OBLIGATIONS, AND RESPONSIBILITIES OF USERS.
14.1 The User agrees and acknowledges that they will use the Website lawfully and in accordance with these General Terms and Conditions.
14.2 The User has the right to view the content of the Website.
14.3 The User has the right to contact the Supplier of the Website.
14.4 The User has the right to purchase goods offered by the Supplier and to make payments for the goods purchased from the electronic store.
14.5 The User has the right to receive information about new goods that are offered by the Supplier.
14.6 The User has the right to post comments about purchased goods, as well as to rate purchased goods.
14.7 The user has the right to register only one user account.
14.8 The User has the right to delete their user account created at any time. The deletion does not take place immediately, but after the relevant approval and actions taken by the Supplier’s administrator.
14.9 The User shall update the data of their registered account if such change of data has occurred within 7 days from the date of the change.
14.10 The User shall not publish content that violates the intellectual property rights of the Supplier or any other third parties.
14.11 The User shall not publish content in any form (image, text, etc.) that is offensive, threatening, defamatory, obscene, or violates the good morals in society.
14.12 The User shall not publish content that violates the constitution of the Republic of Bulgaria.
14.13 The User shall not modify, copy, change, duplicate, create derivatives or adapt, separate or whole parts of the Website.
14.14 The User shall not make available to third parties in any way and any form, for commercial or non-commercial purposes, any content, information, know-how, or technology that is part of the Website.
14.15 The User shall not produce, send or otherwise develop and spread computer viruses or any kind of malicious software, including but not limited to cyber-attacks.
14.16 The User shall not disable and/or disrupt in full or partially the functionalities of the Website, as well as the services offered on the website.
14.17 The User shall not generate excessive traffic on the Website or overload the traffic on the Website.
14.18 The User shall not disrupt the operation of networks or servers that are connected to the services and interfere in any way with the supply of the services.
14.19 The User shall not attempt to gain unauthorized access to any part of the Website or the servers maintained and owned by the Supplier.
14.20 The User acknowledges that they will keep their e-mail address/username and password used to access their registered account confidential.
14.21 The User shall not provide their account for use by other persons. The User shall likewise not use the account/s of other persons.
14.22 The User shall immediately notify the Supplier of any unauthorized use of their username and password.
14.23 The User shall not use the trademark of the Supplier. The User is legally responsible for all actions taken by them in connection with the use of the Website.
14.24 The User shall not send "spam", "junk mail", "chain letters" or any unsolicited commercial messages.
XVI. RIGHTS AND OBLIGATIONS of THE SUPPLIER.
15.1 The Supplier has the right at any time to make changes to the Website at its discretion, without the obligation to notify the User, and shall not be held liable for such actions.
15.2 The Supplier has the right to update, change, expand, add, supplement or remove goods and/or services on the Website at any time and without notice.
15.3 The Supplier has the right to make changes to the description and prices of the goods offered for sale in the electronic store at any time and without notice.
15.4 The Supplier has the right to cancel unconfirmed orders.
15.5 The Supplier has the right to remove inactive accounts.
15.6 The Supplier has the right to temporarily suspend, refuse or terminate services in case of violation and/or suspected violation of these General Terms and Conditions, or in case of dishonest behavior and/or suspected dishonest behavior of a User.
15.7 The Supplier has the right to close the User's registered account when:
- The account has been inactive for more than three years;
- The User has submitted an official request for the erasure of the account;
- The Supplier decides to at its discretion after prior notice.
15.8 The Supplier has the right to limit or block the User's access to their registered account in cases such as and not limited to:
- When the User acts in violation of these General Terms and Conditions;
- When the User performs actions that damage the reputation of the Website;
- When the User performs actions that violate the interests of the Supplier;
- When the User attempts to or interfere with the secure functioning of the Website;
- In case of violation of the Supplier's intellectual property rights;
- When receiving a formal request submitted by a governmental organization.
15.9 The Supplier has the right to refuse activation of a new profile of a User who has a deleted or blocked account.
15.10 Upon receiving the payment, the Supplier shall send the goods ordered by the User.
15.11 The Supplier has the right to refuse the return of the goods and the submitted claim if they acknowledge that some sanitary and hygienic requirements have been violated.
XVII. PROCESSING OF PERSONAL DATA.
16.1 The Supplier collects and processes the personal data of the Users by applying all standards to protect personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the European Council of April 27, 2016, on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
The Supplier respects the User’s right to inviolability and integrity of their person and makes all the necessary efforts to protect their personal data against unlawful processing by applying technical and organizational measures to protect personal data. Those measures are in line with the latest technology developments and provide a level of protection that corresponds to the risks associated with the processing and the nature of the data to be protected.
XVIII. DISCLAIMER OF LIABILITY.
17.1 The Supplier does not make any guarantees whatsoever that the Website and the services offered through it will be accessible at all times and from all parts of the world. The Supplier does not guarantee that the Website will remain unchanged and will be supported online indefinitely.
17.2 The information on this Website may contain errors, flaws, or defects, nevertheless the Supplier works to keep the information up to date. The Supplier shall do its best to provide the Users with uninterrupted access to the Website, and shall also maintain the Website and the Services as a good merchant who serve the Users in good faith.
The Supplier has the right to make changes and improvements to this Website at any time without prior notice. The Supplier shall not be held responsible for any damages and losses incurred by the Users as a result of their use and/or interpretation, and interaction with this Website, and the information that is published on this Website.
17.3 The User expressly agrees that the Supplier is not liable for any damages, losses, or injuries arising from operating the Website and its functionalities. The Supplier is not responsible for any possible damages and adverse consequences in connection with the use of this Website, including in the event of software or hardware damage to the relevant digital device used by the User.
17.4 The Supplier is not responsible for any actions performed by Users that violate these General Terms and Conditions. The Supplier is not responsible for any damages caused by false, misleading, or in any way deemed inaccurate information that has been provided by Users of the Website.
17.5 The Supplier is not responsible for any damages caused as a result of Users’ mistakes, a computer virus, omission, interruption, or any technical problem in the system that is maintaining the integrity and the structure of this Website.
17.6 The Supplier does not guarantee that the content published on the Website will meet the expectations of the Users.
17.7 The Supplier is not responsible in case the product ordered by the User is not available or the quantities of a given product have been exhausted.
17.8 The visual content that is published on the Website is high quality, so the Users get the most accurate idea about the type and quality of the goods. However, there may be a difference between the actual colors and those displayed on the screen of the individual User, which depends on the type of the User’s digital device and its particular settings, as well as on the user's visual perception. The Supplier waives its liability regarding the image resemblance of the products on the Website.
17.9 The essential oils and the floral waters that the Supplier offers may pose a health hazard for some individuals or may provoke an allergic reaction, or trigger other health problems. The Supplier does not encourage self-treatment and the Supplier is not responsible for the use of essential oils and floral waters that is not approved by a medical doctor. The information provided by the Supplier for each of the goods is informative and should not be perceived as information provided by a medical person. The comments posted for each product are the opinions of different Users, which should also not be perceived as information provided by a medical professional. The Supplier is not responsible for the content that other Users post. Each User is solemnly responsible for using the products and shall not hold the Supplier responsible for any health or material damages that might arise by using those products.
XIX. RESOLUTION OF ARISING DISPUTES
18.1 The Supplier adheres to the highest possible standards of customer service.
18.2 In relation to paragraph 1 of this article, disputes arising about an online purchase will be settled according to the European online dispute resolution platform located at the following website, namely: https://ec.europa.eu/ consumers/odr/main/index.cfm?event=main.home2.show&lng=BG
18.3 The online dispute resolution platform is intended to resolve disputes related to online purchases without going to court while facilitating communication between the Supplier and the individual User, and promoting a rewarding business relationship in the future.
18.4 Through the online dispute resolution platform, independent bodies will help resolve the disputes that have occurred. Those bodies are selected and pre-approved based on quality standards, considering the principles of accessibility, fairness, and efficiency.
18.5 Disputes can also be referred to the conciliation commissions of the Consumer Protection Commission, which conciliation commissions are the body for alternative dispute resolution.
XX. LINKS TO THIRD-PARTY SITES.
19.1 The Supplier’s website contains links to websites maintained by third parties ("Third-Party Sites"), such as "Facebook", "YouTube", "Instagram" or the IT company that has developed the Website. All such third-party sites that can be accessed through this Website are independent and the Supplier shall not be held responsible for damages and losses incurred by the Users as a result of the use of these third-party sites. The Supplier is not responsible for the content that is published on third-party sites, nor for the occurrence of viruses and/or other harmful information or software on those sites.
XXI. NEWSLETTER SUBSCRIPTION
20.1 The User can subscribe to receive marketing communication from the Supplier by entering their e-mail address. Such functionality is available to Users who have a registered account, or who have placed an order through the Supplier's Website. Users have the right to unsubscribe by selecting the "unsubscribe" button right from the newsletter e-mail. The User may also withdraw his consent to receive the newsletters (See Section XIV of the Supplier’s Privacy Policy. The newsletter is distributed free of charge. The Supplier is not bound to send those newsletters regularly.
XXII. INTELLECTUAL PROPERTY RIGHTS. RESTRICTIONS ON USE.
21.1 All content on the Website, including but not limited to all published texts, computer programs, databases, photographs, trademarks, as well as any information that is uploaded to the Site, except the General Terms and Conditions, the Policy Privacy Policy, and Cookie Policy are the exclusive property of the Supplier. Using the Supplier's trademark without its written consent violates the law.
21.2 The content that is published on the Supplier’s website shall be used for personal and not commercial use.
21.3 The use of all content of the Website described in paragraph 1 of this provision for commercial purposes, in any form (copying, modifying, downloading, selling, reproducing, distributing, publishing, etc.) is prohibited. Users shall be held responsible for using the Site's content in violation of the Supplier’s rights, and the latter has the right to compensation in full for all damages caused by the User.
21.4 Access to the Website and the services provided on the Website shall not be considered and interpreted as a gratuitous grant of licenses or intellectual property rights.
21.5 The reproduction of the content of the Website or parts of it is allowed provided that written consent of the Supplier is obtained.
21.6 Extracting information from the Supplier’s database for the purpose of subsequent creation, or reproducing of the data by the User in electronic or any other form shall be considered a violation.
21.7 A User who publishes comments about purchased goods and reviews purchased goods within the Website grants the Supplier a non-exclusive, royalty-free license to record, use, delete, publicly present and distribute on the Internet these comments and reviews by the User worldwide.
XXIII. FINAL PROVISIONS
22.1 All messages and formal notifications between the Supplier and the User must be carried out in the English language and will be considered valid if sent in writing
22.2 Severability. If any part or provision of this General Terms and Conditions is found void, unlawful, or unenforceable, it shall remain ineffective without affecting the validity of the remaining provisions.
22.3 For all matters that are not settled through these General Terms and Conditions, the current legislation of Republic Bulgaria shall be applied.
22.4 All disputes between the Supplier and the User shall be resolved peacefully and in good faith through mutual negotiations between both parties.
If no agreement can be reached, the dispute shall be settled in accordance with the European online dispute resolution platform: (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG) or by the conciliation commissions of the Commission for Consumer Protection, which conciliation commissions are bodies for alternative dispute resolution, or by the competent court.
22.5 The Supplier has the right to update, amend and modify these General Terms and Conditions at any time in the future. When such update, amendment, or modification happens, the amended Terms and Conditions will be posted on this website with a new "Last Modified" date at the top of the document and will be effective immediately after posting. Therefore, it is recommended that you periodically check these General Terms and Conditions to ensure that you are aware of the latest changes. Once the new, updated General Terms and Conditions have been posted, the User is bound by those new amendments.
22.6 If you have additional questions regarding these General Terms and Conditions, please do not hesitate to contact the Supplier at +359 879 469 997 or contact@essences.bg.
