Product Returns

Cancellation and Returns

Consumers may cancel the contract within a period of fourteen days.

Right of cancellation

You have the right to cancel this contract within fourteen days. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us (Jonathan Middendorf, ul. Vit 4, 7057 Nikolovo, Bulgaria, j.middendorf@essences-bulgaria.com, telephone:+359879119888) by means of a clear declaration (e.g. a by post letter, fax or email, or by following form) informing us of your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the cancellation

If you withdraw from this contract, we will return all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier option.

You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods and any loss in value of the goods due to handling the goods in ways to make it impossible to re-sell.